Customer Information


Identity of seller:

You are concluding distance contracts with:

Gerd Hofer GmbH
Managing Directors: Gitta Hofer, Dr. Anja Hofer
Koßmannstraße 3
66119 Saarbrücken
Tel.: +49 (0)681 5846576
Fax: +49 (0)681 5846584
E-Mail: info@nivrel.com


Conclusion of contract

The presentation of the products on our website does not constitute an offer to enter into a contract. By clicking on the button "Send order" you are stating your offer to conclude a purchase contract. Receipt of the order is confirmed immediately. However, confirmation of the receipt does not constitute acceptance of your offer. We are entitled to accept your offer within 7 days. The purchase contract is formed when we confirm the order in writing. If the 7-day period has expired without acceptance, the offer is deemed to be rejected.
Further information on concluding a contract is contained in our General Terms and Conditions. You can consult these Terms and Conditions at any time (link) and download them or print them out.


Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day, 


-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

In order to exercise your revocation right, you must inform us (Gerd Hofer GmbH, Koßmannstraße 3, 66119 Saarbrücken, Telephone number: +49 (0)681 584 65 76, Fax number: +49 (0)681 584 65 84, E-Mail address: info@nivrel.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.


We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts


  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts


  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  • for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.

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Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Gerd Hofer GmbH, Koßmannstraße 3, 66119 Saarbrücken, Fax number: +49 (0)681 584 65 84, Email address: info@nivrel.com :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following  products (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.

 


Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To Gerd Hofer GmbH, Koßmannstraße 3, 66119 Saarbrücken, Fax number: +49 (0)681 584 65 84, Email address: info@nivrel.com :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following  products (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.


Warranty and customer service

The period of warranty is 2 years. For businesspeople/traders the warranty period is 1 year. Details of the warranty are included in our General Terms and Conditions, which can be consulted here (link). Our customer service is available on workdays from 9:00 a.m. to 17:00 p.m. at
Phone: +49 (0)681 5846576
Fax: +49 (0)681 5846584
E-Mail: info@nivrel.com


Delivery time; delivery reservations

We deliver exclusively to customers within the regions specified on our online offer. Delivery is made from our warehouse to the delivery address given by the customer.
The delivery times stated in our online store with the product description apply. The delivery time given in the product description begins on the day after payment is received.
We reserve the right to make only partial delivery or not deliver at all in the event that we do not obtain the correct supplies or are not supplied properly. Further information on delivery is included in our General Terms and Conditions (link), which are part of the contract. If an item is not available, we will inform you immediately and refund any payments that have already been made.


Prices

All prices are given as final prices in euros and include the rate of VAT valid at the time the contract is concluded. In addition to the final product prices, delivery fees will apply as stated in the description of the article(s). If a transaction is cancelled, your delivery fees will be reimbursed after the process in closed. You incur no additional costs as a result of using telecommunications to place your order. Further details are included in our General Terms and Conditions, which can be consulted here (link).


Payment methods

We offer you the following payment possibilities: Bank transfer, Paybal, credit card and cash on delivery.


Reservation of title

We reserve title to the delivered goods until they have been paid for finally and in full. Further details are included in our General Terms and Conditions, which can be consulted here (link).


Further customer information on the electronic conclusion of contracts

Technical steps towards concluding a contract

After an article has been placed in the basket, you can continue shopping or go directly to Check Out and finish the order process. By clicking on "Shopping cart" you proceed to the basket, which shows the articles you have placed there. You can now edit the cart contents or delete articles in the cart.
Clicking on the button "Go to checkout" starts the order process. After registering you are shown an overview of all the data you have provided and all the articles, including the total amount. You now have the opportunity to check the details once more. You can edit your invoice address and delivery address as well as the number of articles you have ordered by clicking on the respective "Edit" button. Clicking on the button "Buy now" makes the order legally binding.


Contract text

We have saved your orders. You can see any orders you have placed and their status at any time by entering your login data under "My account". Alternatively, you can contact us by e-mail (info@nivrel.com). We will be happy to send you a copy of your order data.


Correcting mistakes in the order process

You can correct any mistakes you make during the order process. You can edit the numbers of articles when you are in the Shopping cart by changing the number in the "Quantity" box. You can also remove all or some articles from the shopping cart by clicking on the button "Delete". Before you click on the button "Buy now" and place a legally binding order, you will again receive an overview of all the data you have entered and all the articles, including the total amount. You can change your invoice and delivery addresses as well as the number of articles by clicking on the respective "Change" button. You can abort the order process at any time by closing the browser.


Contractual language

The customer can conclude contracts with us in either German or English.


General Terms and Conditions

You can consult or save our General Terms and Conditions at "Terms & Conditions".


Data protection

Data required for the business transaction is saved. You can find the details and save or print them out under the link "Privacy policy".

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